Assistance for large families during airport procedures

A free service for assisting large families is intended for passengers who travel independently with four or more children under the age of 10 years (inclusively) flying on one flight.

Service hours: around the clock.

The service can be ordered:

• by sending the completed order form to MAAS@dme.ru no later than 6 hours before the scheduled time of flight departure/ arrival;
• at the information desk in the passenger terminal (Meeting Point).

What is included in the service?

DEPARTURE:

• meeting passengers at the airport area, in the public transport area, on the railway platform or in the parking lots РVIP, Р1, Р3;
• assistance with the delivery of luggage and hand luggage to the check-in section or before the boarding gate;
• assistance until gate *.

ARRIVAL:

• passenger meeting with a sign:
- from the jet bridge (if the aircraft is installed under the jet bridge)
- from the side of the aircraft (if the aircraft is installed at a remote parking lot)
• assistance to the the airport front territory, public transport zone, railway platform or parking lots РVIP, Р1, Р3 **;
• assistance with the delivery of luggage and hand luggage.

TRANSFER:

• passenger meeting with a sign:
- from the jet bridge (if the aircraft is installed under the jet bridge)
- from the side of the aircraft (if the aircraft is installed at a remote parking lot)
• assistance at all stages of the passage of airport procedures to the gate;
• assistance with the delivery of luggage and hand luggage to the check-in section or before the boarding gate.

Order service

Download order form:

Application for the provision of services Support of multi-child families when passing airport procedures

Additional Information

• the service “assistance for large families during airport procedures” does not include accelerated pre-flight / after-flight procedures;
• the service does not apply to organized children's groups of passengers traveling with accompanying persons.

Contacts